Your Account
If your email address has already been shared with us in-store, or if you already have an online account: To log in to your account, simply click on the “reset my password” link to generate your password online for the first time. You will then be ready to shop!
If you are already a customer in store but your email address has never been shared with our team, contact our customer service via contact@lasabounnerie.fr .
To shop at La Sabounnerie , you need a customer account. You can create an account online by clicking on the "My Account" link at the top of every page on our website, and we will guide you through the process.
If you are not yet registered, you can do so on your first visit. All you need to do is provide your personal details.
Creating an account is quick and easy, and La Sabounnerie will guide you step by step. Once your account is created, you will be able to access our online store.
Where you usually enter your login information, click on “forgot password” and you can easily reset it.
In the “My Account” section you will find a section called “My Contact Details” and “My Addresses” where you can change your personal details at any time.
Do I need an account to buy from La Sabounnerie?
- You need a customer account to shop at La Sabounnerie . This allows you to track your orders and receive exclusive offers.
- If you do not wish to create an account, you can also shop as a guest.
Your Order
There are many reasons why these difficulties may occur:
- Please verify that your billing and shipping addresses are correct and up to date, and that you have completed all required fields.
- Make sure you are using a valid payment method, and check with your bank to make sure there are no issues with your bank account.
- Also check that your payment card has not expired.
If the problem persists, contact our customer service at contact@lasabounnerie.fr .
Please wait 10 minutes after placing your order, then check your Spam folder, in case your internet provider has moved the email to that folder.
If you still have not received an email, please contact our customer service at contact@lasabounnerie.fr .
Your order details are displayed in the “My Account” section.
To track the status of your order, log in to “My Account” and go to the “My Orders” tab. You can access detailed information about your package.
You can also click on the tracking link you received from our delivery partner.
If you still do not have the desired information, contact us at contact@lasabounnerie.fr .
Check if your order has been shipped in the "My Orders" section of your account. If it was shipped more than 2 days ago, please contact us at contact@lasabounnerie.fr .
Yes, we accept orders by phone at 07 86 12 30 52. Do not hesitate to call us to place your order.
Still looking for answers?
